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Post by regnarts on Jan 14, 2015 17:38:19 GMT
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Joe King
Supersport Rider
Triumph. Like 'normal' bikes. But with 'umph'. And more 'umph'. And even more 'umph'.
Posts: 626 
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Post by Joe King on Jan 15, 2015 20:17:04 GMT
Well, they've collected it and taken it back to Wolverhampton to sort it out. On the plus side, I've just sold little Lexy for the full asking price, which was more than I expected, so the extra covers the cost of having the Triumph redelivered once it's fixed.
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Joe King
Supersport Rider
Triumph. Like 'normal' bikes. But with 'umph'. And more 'umph'. And even more 'umph'.
Posts: 626
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Post by Joe King on Jan 15, 2015 20:20:18 GMT
Personaly I would ask for my money back and go for this one, half the mileage on it and 3 years yonger would you ever be happy after the week you have had with it And £500 more than I paid. I bust my budget already and besides, I wanted the all-black bike. Couple of handy extras on mine too, like the knee-pads, sissy bar, passenger foot-boards and screen. I'm not going to be unhappy, once it's sorted. And, in fairness, I should've just phoned them on Monday and told them to sort it, rather than procrastinate. |
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Deleted
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Post by Deleted on Jan 16, 2015 0:02:55 GMT
Well, they've collected it and taken it back to Wolverhampton to sort it out. On the plus side, I've just sold little Lexy for the full asking price, which was more than I expected, so the extra covers the cost of having the Triumph redelivered once it's fixed. why are you having to pay anything for redelivery, it was their fault that they supplied a faulty motorcycle not yours ? |
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Joe King
Supersport Rider
Triumph. Like 'normal' bikes. But with 'umph'. And more 'umph'. And even more 'umph'.
Posts: 626
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Post by Joe King on Jan 16, 2015 7:50:05 GMT
Well, they've collected it and taken it back to Wolverhampton to sort it out. On the plus side, I've just sold little Lexy for the full asking price, which was more than I expected, so the extra covers the cost of having the Triumph redelivered once it's fixed. why are you having to pay anything for redelivery, it was their fault that they supplied a faulty motorcycle not yours ? Warranty covers Parts & Labour. I'd happily ride it back again but I just don't have the time to make the journey as I'm back at work this week. They wanted £150 delivery, got that down to £80, to cover fuel price. I might make the point that, now it's down there and they'd have to put it right before they sold it anyway, that I'd rather have the cash back to look elsewhere. See if that sways them. Might also discuss the possibility of them putting it on the van next time they are heading up this way and meeting them somewhere closer to home, to ride it back. I reckon the weather is going to get worse before it gets better, so I'm in no rush to get it back here to be stood in my garage for a few weeks. |
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Deleted
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Post by Deleted on Jan 16, 2015 9:42:19 GMT
Hope it all sorts itself out for you.
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Hitman
Superbike Rider
Posts: 1,268
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Post by Hitman on Jan 16, 2015 15:27:53 GMT
Hope it is sorted soon,
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Post by renegade on Jan 16, 2015 20:30:46 GMT
Hope you get sorted ,but a word of warning .......... I had a t595 for about 3 years ,when it worked it was fantastic,but it had lots of starting issues and as i found out Nobody around here wants to look at/ repair Triumphs ( apart from everyday things tyres etc) even the bloke at H/pool wont touch electric /ecu/starting probs.etc. That was one of the only reasons i got rid,otherwise its Newcastle or York.
Pity because they are great bikes ,i really enjoyed mine ,but just got fed up with not knowing if it would start every time even after spending lots of time ,money and effort .
Hope you dont have the same carry on.
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Joe King
Supersport Rider
Triumph. Like 'normal' bikes. But with 'umph'. And more 'umph'. And even more 'umph'.
Posts: 626
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Post by Joe King on Jan 17, 2015 9:01:29 GMT
Hope you get sorted ,but a word of warning .......... I had a t595 for about 3 years ,when it worked it was fantastic,but it had lots of starting issues and as i found out Nobody around here wants to look at/ repair Triumphs ( apart from everyday things tyres etc) even the bloke at H/pool wont touch electric /ecu/starting probs.etc. That was one of the only reasons i got rid,otherwise its Newcastle or York. Pity because they are great bikes ,i really enjoyed mine ,but just got fed up with not knowing if it would start every time even after spending lots of time ,money and effort . Hope you dont have the same carry on. I've already discovered the hard way that there are no local Triumph dealers. That said, I was well appreciative of the lad from A1moto in York when he stopped to help me home last week. I own a Movano van and, whenever I took the Lexmoto for a service at Pioneer, and I didn't want to be stuck over in Norton all day, I just wheeled the bike into the van and dropped it off. Obviously, the Triumph is a lot heavier and the wooden board that I used as a ramp will have to replaced with a proper bike ramp. But, apart from that, I'm quite partial to a day out in York or Newcastle! When life gives you lemons, you slice 'em up, go hang out in a pub for a few hours and you stick 'em in your Diet Coke! Rock n Roll!!!!! |
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Post by renegade on Jan 17, 2015 12:23:54 GMT
Like i said i hope you dont have the problems i had ,i would say out of three years it probably spent at least 8 months off the road (a week here a month there) due to starting probs,and being as how nobody wants to look at Triumph electrical probs locally it meant having to try to fix it myself ( with help from a mate on here) but never knowing if would crop up again leaving me stranded miles from home,not an enjoyable way to go anywhere.After years of trying i took it to Triumph in Newcastle who after wanting £900 for a new wiring loom settled on me providing a second hand loom off ebay for £ 100 as they only needed a small part of it.Then it still didnt work they decided it was the throttle bodies .How much i asked £ 2500 was the reply plus labour about 4 hours worth.... I paid £1600 for the bike 3 years earlier !!
I told them just give me it back,i got a set of throttle bodies from a lad on the site i mentioned for £30,then fitted them with my mate and myself.Worked for about 3 months then back to square one.
That is why i got rid and am a bit dubious about triumphs . As i also said I think they are brilliant bikes i just had a bad experiance not helped by the fact of no local dealers willing to fix them.
So dont let me put you or anyone off Triumphs they are great bikes ,it was just a bit of advice on what problems you may encounter,Good luck with it and have many happy years riding it and if you need any advice then join Triumph Torque the people on there are great at helping .
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titus
Superbike Rider
Fire up the Quattro !
Posts: 2,076
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Post by titus on Jan 17, 2015 16:59:00 GMT
Like i said i hope you dont have the problems i had ,i would say out of three years it probably spent at least 8 months off the road (a week here a month there) due to starting probs,and being as how nobody wants to look at Triumph electrical probs locally it meant having to try to fix it myself ( with help from a mate on here) but never knowing if would crop up again leaving me stranded miles from home,not an enjoyable way to go anywhere.After years of trying i took it to Triumph in Newcastle who after wanting £900 for a new wiring loom settled on me providing a second hand loom off ebay for £ 100 as they only needed a small part of it.Then it still didnt work they decided it was the throttle bodies .How much i asked £ 2500 was the reply plus labour about 4 hours worth.... I paid £1600 for the bike 3 years earlier !! I told them just give me it back,i got a set of throttle bodies from a lad on the site i mentioned for £30,then fitted them with my mate and myself.Worked for about 3 months then back to square one. That is why i got rid and am a bit dubious about triumphs . As i also said I think they are brilliant bikes i just had a bad experiance not helped by the fact of no local dealers willing to fix them. So dont let me put you or anyone off Triumphs they are great bikes ,it was just a bit of advice on what problems you may encounter,Good luck with it and have many happy years riding it and if you need any advice then join Triumph Torque the people on there are great at helping . Mal....now you have turned Japanese....it will start first time everytime  |
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Post by scratchnsniff24 on Jan 17, 2015 17:57:43 GMT
Those older 90's Triumphs had more issues, from what I've read in the past. Probably less of an issue on the more modern ones like yours, John.
But... I absolutely certainly wouldn't be paying a penny for delivery (I'd refer you to the VivaMoto thread in our watchdog section of the forum, but the majority of the posts have gone AWOL), instead, just email Trading Standards and they'll back you up 100%.
I had a problem with a bike I bought from Bradford. Went to see it, it wouldn't start, the dealer decided to close before they could even be arsed to get the bike out of the corner it was in... I was stupid and bought it any way but was promised they'd; change the battery, put fuel in, service it, change the private plate, send the log book off, and give me 3 months full warranty. Got it delivered the following week, and they'd done none of that at all.
Over a dozen phone calls later (and over about a 5 month period) they literally said "I don't want to hear from you again", so I got in touch with trading standards and they got the logbook and plate sorted. Could've easily pushed for a new battery and service, TS said, but by that point I wanted no more to do with the dodgy barstewards so I sorted it all myself (only to trade it in because of the new licence laws LOL). They're now called "Rite Bike", and I'd advise anyone reading this to not touch them with a barge pole.
I work in retail and can say first hand they are a bunch of lying, cheating, robbing, barstewards - and the posts, from all the other guys who had problems with them, that disappeared in the thread were a testament to that.
Point is Trading Standards have your back all the way, mate, and you shouldn't be paying anything at all for a vehicle that didn't even get you home. It's worth sending them an email, just to see what they have to say, even if you only take action with them as a last resort.
Hope you get it sorted all the same. Lovely bikes them, and as much as I love that red, black and gold paintjob on the ebay link... It's got to be black for such a machine, hasn't it! No other way, pal!
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Post by renegade on Jan 17, 2015 21:35:12 GMT
Thats what she said Kev !  |
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Joe King
Supersport Rider
Triumph. Like 'normal' bikes. But with 'umph'. And more 'umph'. And even more 'umph'.
Posts: 626
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Post by Joe King on Jan 17, 2015 21:40:37 GMT
Heard about the dodgy dealer in Bradford before. Will check out my rights re delivery charge with Trading Standards. Thanks for the heads-up.
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Wheelnut
Superbike Rider
Tesco or bust!
Posts: 4,231
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Post by Wheelnut on Jan 17, 2015 23:47:19 GMT
Heard about the dodgy dealer in Bradford before. Will check out my rights re delivery charge with Trading Standards. Thanks for the heads-up. Sadly, it won't be covered under the distance selling regs. It's not the dealer's fault you live 100 miles away. Hope you get sorted with it soon! |
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Post by scratchnsniff24 on Jan 18, 2015 6:44:45 GMT
Heard about the dodgy dealer in Bradford before. Will check out my rights re delivery charge with Trading Standards. Thanks for the heads-up. Sadly, it won't be covered under the distance selling regs. It's not the dealer's fault you live 100 miles away. Hope you get sorted with it soon! It's nothing to do with the distance selling regulations. Being that the vehicle stopped functioning as a vehicle (it's primary reason for being, and sole purpose). Just depends on whether not starting is considered a "major fault"... technically, you can't be expected to be a mechanic, and it not working at all is a major fault. Under "Action to take" |
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Joe King
Supersport Rider
Triumph. Like 'normal' bikes. But with 'umph'. And more 'umph'. And even more 'umph'.
Posts: 626
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Post by Joe King on Jan 18, 2015 9:23:44 GMT
Sadly, it won't be covered under the distance selling regs. It's not the dealer's fault you live 100 miles away. Hope you get sorted with it soon! It's nothing to do with the distance selling regulations. Being that the vehicle stopped functioning as a vehicle (it's primary reason for being, and sole purpose). Just depends on whether not starting is considered a "major fault"... technically, you can't be expected to be a mechanic, and it not working at all is a major fault. Under "Action to take" Can't get that document to open. |
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Wheelnut
Superbike Rider
Tesco or bust!
Posts: 4,231
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Post by Wheelnut on Jan 18, 2015 12:19:56 GMT
It's nothing to do with the distance selling regulations. Being that the vehicle stopped functioning as a vehicle (it's primary reason for being, and sole purpose). Just depends on whether not starting is considered a "major fault"... technically, you can't be expected to be a mechanic, and it not working at all is a major fault. I'm not saying that the dealers don't have a legal responsibilty to fix it (or refund) - they clearly do. What they probably don't have a legal responsibility for is to cover the costs to get it back to them. In much the same way that if you bought a kettle from argos and it was faulty you wouldn't expect the salesperson from argos to nip round your house and pick it up. You would be expected to take it back. There is something in the soga that talks about a 'significant loss' but that is open to interpretation. Different rules apply under the DSR, the seller would be expected to cover the cost of returning the item. That's not to say the dealer won't cover the cost if they are asked nicely. |
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Deleted
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Post by Deleted on Jan 18, 2015 12:38:06 GMT
Heard about the dodgy dealer in Bradford before. Will check out my rights re delivery charge with Trading Standards. Thanks for the heads-up. Sadly, it won't be covered under the distance selling regs. It's not the dealer's fault you live 100 miles away. Hope you get sorted with it soon! In a small claims court under the sale of goods act redelivery costs could easilly be called "damages" and as such the seller is liable for collection and delivery if a repair, if chosen, is not available locally, that is if you choose this course of action. I would get my money back and go elsewhere as this bike has already shown it is in a condition which presents faults. |
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Wheelnut
Superbike Rider
Tesco or bust!
Posts: 4,231
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Post by Wheelnut on Jan 18, 2015 17:13:05 GMT
In a small claims court under the sale of goods act redelivery costs could easilly be called "damages" and as such the seller is liable for collection and delivery if a repair, if chosen, is not available locally, In a small claims court, quite possibly. It would have to get to a small claims court first though for the ruling. Which is kinda the point ..... On the other hand the judge may also take take the view that it's not the dealers fault that john lives a long way away ..... |
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